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Contact Center
When customers call, they expect superior service every time. Whether making reservations, placing orders, processing claims, or seeking information, callers ecpect to be routed to someone who can fulfill their requests in the shortest time possible. If your call center can't deliver, your customers will find one that will.
Let Teldata South help with state-of-the-art answers to your call center problems.
Tadiran Coral CallMaster ACD
Whether you have 6 agents or 600, Coral CallMaster helps you meet the challenges of managing you call center with sophisticated ACD capabilities for centralized or netwoked sites. With reporting, forecasting, and performance measurement capabilities, you can maximize agent productivity, plan efficiently for future operations and ensure customers keep coming back.
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Tadiran Composit Contact Center
Composit Contact Center delivers a comprehensive suite of Customer Interaction Management solutions: all in one package, right out of the box. No matter how customers contact you - by phone, fax, e-mail, text chat, voice over IP or web callback, Composit's multimedia queue management ensures a successful result for each call.
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Vodavi Discovery Manager Contact Center
Discovery Manager is a Windows-based management tool that consolidates call-handling activities and visually displays to supervisors and employees/agents an extensive set of user-configurable windows with real-time statistics. This up-to-the minute information that business supervisors now have access to can help aid decision-making for your organization.
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